Privacy Policy

1. Overview

The Belladonna Spaces (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://belladonnaspaces.com) or book our properties.

2. Information We Collect

Personal Information

When you make a booking or contact us, we may collect:

• Full name
• Email address
• Phone number
• Government-issued ID details (as required for check-in)
• Payment information (processed securely via our payment partners)
• Booking preferences and special requests

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type and device information
• Pages visited and time spent on our website
• Referring website or search terms
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

• Process and confirm your bookings
• Communicate with you about your reservation
• Provide customer support and respond to inquiries
• Send booking confirmations and check-in instructions
• Improve our website, services, and guest experience
• Comply with legal obligations and regulatory requirements
• Send promotional communications (only with your consent)
• Prevent fraud and ensure security

4. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. This includes:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our website
• Marketing cookies: Used to deliver relevant advertisements (e.g., Meta Pixel)

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

5. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers: Payment processors, email services, and property management platforms that help us operate
• Legal authorities: When required by law, regulation, or valid legal process
• Property staff: Check-in details shared with on-site caretakers for your convenience

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are retained for a minimum of 3 years as required by applicable tax and regulatory requirements.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of promotional communications at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at hello@belladonnaspaces.com.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp, Instagram, payment providers). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at hello@belladonnaspaces.com or visit our Contact page.